Last Updated: 20/03/2025

Welcome to klamov.com ("we," "our," "us"). This Refund and Returns Policy outlines the terms and conditions under which you can return products purchased from our website klamov.com. By placing an order with us, you agree to this policy. Please read it carefully.

1. Eligibility for Returns

  • You may return an item within 14 days of receiving your order for a refund or exchange.

  • To be eligible for a return, the item(s) must be:

    • Unused, unworn, and in their original condition.

    • Packaged in the original product packaging, including tags and labels.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been used, worn, or damaged after delivery.

  • Items returned without the original packaging or tags.

  • Custom-made or personalized items (unless faulty).

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact us at contact@klamov.com or call +1 307 310 5211 to notify us of your return. Please provide your order number and reason for the return.

  2. Pack the item(s) securely in the original packaging.

  3. Include the original invoice or proof of purchase.

  4. Ship the item(s) to the following address:

klamov.com

Adress: 9432 S Vanderpoel Ave, Chicago, IL 60643, USA

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

  • We recommend using a tracked and insured shipping method, as we are not responsible for lost or damaged return packages.

5. Refund Processing

  • Once we receive and inspect the returned item(s), we will notify you of the status of your refund.

  • If the return is approved, we will issue a refund to your original payment method within 7-10 business days.

  • Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

6. Exchanges

  • If you would like to exchange an item, please contact us at contact@klamov.com to confirm availability.

  • Exchanges are subject to stock availability. If the requested item is out of stock, we will issue a refund instead.

7. Faulty or Damaged Items

  • If you receive a faulty, damaged, or incorrect item, please contact us immediately at contact@klamov.com.

  • We will cover the cost of return shipping and provide a replacement or full refund, as per your preference.

8. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us:

  • Busniess Name: klamov.com
  • Address: 9432 S Vanderpoel Ave, Chicago, IL 60643, USA
  • Email: info@klamov.com
  • Phone: +1 307 310 5211