Digital Delivery Policy
Last Updated: August 2026
This Digital Delivery Policy explains how orders placed on klamov.com, operated by KLAMOV LLC, are delivered. Please read it carefully before purchasing.
1. Nature of Delivery
klamov sells digital software licenses only (e.g., Windows 10 Pro, Windows 11 Pro, Microsoft Office, Microsoft 365). No physical products are shipped, and there are no shipping carriers, tracking numbers, or physical delivery addresses involved. All products are delivered electronically.
2. What You Receive
Upon successful payment, you will receive:
- An order confirmation email, sent immediately after checkout
- A delivery email containing your genuine license key (product key) and step-by-step activation/installation instructions
Both emails are sent to the email address you provide at checkout. It is your responsibility to ensure this address is correct and able to receive email.
3. Delivery Timeframe
- Standard delivery: within 1 to 24 hours after payment is confirmed
- Most orders are delivered instantly or within a few hours during business hours (Monday–Friday, 9:00 AM–6:00 PM EST)
- Orders placed outside business hours, on weekends, or on U.S. public holidays may take slightly longer, up to a maximum of 48 hours
4. Delivery Method
License keys are delivered by email only. We do not offer physical shipment, in-person pickup, or delivery through any third-party courier. Some orders may include a secure download link for installation media in addition to the license key.
5. If You Don't Receive Your Order
If you have not received your confirmation or license key within 24 hours of payment:
- Check your spam, junk, or promotions folder
- Confirm the email address entered at checkout was correct
- Contact us at contact@klamov.com or +1 (908) 366-5773 with your order number
If non-delivery is confirmed and cannot be resolved within 48 hours of payment, you are entitled to a full refund or a corrected re-delivery, per our Refund & Return Policy.
6. Delivery Costs
There are no shipping or delivery fees. The price shown at checkout is the total amount charged for the digital license.
7. Installation & Activation Support
Delivery instructions include basic installation and activation steps. If you experience difficulty activating your license, contact our support team at contact@klamov.com and we will assist you at no additional cost.
8. Contact Us
For any delivery-related questions:
KLAMOV LLC
80 Clarke Ave, Jersey City, NJ 07304, United States
Email: contact@klamov.com
Phone: +1 (908) 366-5773
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)