Refund & Return Policy


Last Updated: August 2026

This Refund & Return Policy applies to all purchases made through klamov.com, operated by KLAMOV LLC ("klamov," "we," "us," or "our"). Please read this policy carefully before making a purchase. By placing an order, you agree to the terms below.

1. Nature of Our Products

klamov sells digital software licenses only, including Windows 10 Pro, Windows 11 Pro, Microsoft Office (various editions), and Microsoft 365 subscriptions. These are non-physical, digitally delivered products consisting of a genuine license key and/or activation instructions sent to the email address provided at checkout. Because no physical item is shipped, there is nothing to physically return — this policy governs refunds and cancellations only.

2. General Refund Policy

Due to the nature of digital goods, once a license key has been delivered and successfully activated on a device, the sale is final and non-refundable, in line with standard industry practice for digital software resellers. This is because a license key cannot be "returned" once used — Microsoft's activation servers record the activation, and the key cannot be resold or reissued.

That said, we stand behind the authenticity and functionality of every license we sell, and we offer refunds or replacements in the specific circumstances listed in Section 3.

3. When You Are Eligible for a Refund or Replacement

3.1 Invalid or Non-Working License Key
If the license key we provide does not activate, is rejected by Microsoft's activation servers, or is otherwise defective, contact us immediately. We will first attempt to issue a replacement key at no cost. If a working replacement cannot be provided within a reasonable timeframe (typically 3–5 business days), you are entitled to a full refund.

3.2 Non-Delivery
If you do not receive your order confirmation and license key within 48 hours of confirmed payment, and our support team is unable to resolve the delay, you are entitled to a full refund. Please check your spam/junk folder and verify your email address before submitting a non-delivery claim.

3.3 Duplicate or Accidental Orders
If you were charged more than once for the same order due to a checkout or payment processing error, the duplicate charge will be refunded in full once verified.

3.4 Unauthorized/Fraudulent Transactions
If you believe a purchase was made on your account or card without your authorization, contact us immediately and we will investigate and refund the transaction if confirmed fraudulent, subject to verification.

3.5 Buyer's Remorse (Limited Window)
If you purchased a license but have not yet activated it, you may request a cancellation and refund within 14 calendar days of purchase. Once the key has been revealed, sent for activation, or activated, this option no longer applies (see Section 4).

4. When Refunds Are NOT Available

  • The license key has already been activated on a device, regardless of how much time has passed
  • The key was activated and later deactivated by the customer (e.g., reformatting a device, changing hardware) — reactivation issues of this kind are a support matter, not a refund matter, and we will assist with reactivation where possible
  • Change of mind after successful delivery, viewing, or use of the key
  • Incompatibility with hardware, operating systems, or existing software configurations that were not disclosed to us before purchase
  • Refund requests submitted after the applicable window described in Section 3
  • Misuse of the license in violation of Microsoft's licensing terms or our Terms of Service
  • Requests based on dissatisfaction with Microsoft's own product features, performance, or updates (these are outside our control as a licensed reseller)

5. How to Request a Refund

Step 1 — Contact Us: Email contact@klamov.com with your order number, the email used at checkout, and a clear description of the issue. You may also call +1 (908) 366-5773 during business hours.

Step 2 — Review: Our support team reviews every request individually, including checking activation status with Microsoft where applicable. We aim to respond within 2 business days.

Step 3 — Resolution: Depending on the issue, we will offer one of the following: a replacement license key at no additional cost, or a refund to your original payment method.

Step 4 — Refund Processing: Approved refunds are processed via Stripe, our payment processor, and issued to the original payment method used at checkout. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.

6. Cost of Returns

Because our products are digital and there is no physical item to return, there is no return shipping cost. Refunds, when approved, are issued for the full purchase price with no deduction, unless partial use or partial delivery applies (e.g., a multi-license order where only some keys were defective).

7. Cancellations Before Delivery

If you contact us to cancel an order before the license key has been generated and sent, we will cancel the order and issue a full refund with no questions asked, provided the request is made promptly after purchase.

8. Chargebacks

We encourage customers to contact us directly before filing a chargeback with their bank, as this allows us to resolve most issues (invalid keys, non-delivery, etc.) faster than the chargeback process. Fraudulent or abusive chargeback claims filed after a key has been successfully delivered and activated may be disputed with supporting evidence (delivery confirmation, activation logs).

9. Contact Information

For any refund, return, or order issue, please contact us:

KLAMOV LLC
80 Clarke Ave, Jersey City, NJ 07304, United States
Email: contact@klamov.com
Phone: +1 (908) 366-5773
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

10. Changes to This Policy

We may update this Refund & Return Policy periodically to reflect changes in our practices or applicable law. The "Last Updated" date above reflects the most recent revision.