FAQ

Last Updated: August 2026

Welcome to the klamov FAQ. Below you'll find detailed answers to the most common questions about our company, products, ordering process, delivery, activation, refunds, and support. If you don't find what you're looking for, our team is available to help directly.

Who is klamov?

klamov (klamov.com) is a digital software reseller operated by KLAMOV LLC, based in Jersey City, New Jersey, USA, specializing in genuine Microsoft software licenses.

Are your licenses genuine?

Yes. Every license key is sourced through authorized channels consistent with our Microsoft Partner status and is guaranteed to activate as genuine software.

What products do you sell?

Digital license keys for Windows 10 Pro, Windows 11 Pro, Microsoft Office, and Microsoft 365 — no physical items are shipped.

How will I receive my order?

Your license key and activation instructions are sent by email, typically within 1 to 24 hours of confirmed payment.

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, and other major cards, processed securely through Stripe.

How do I activate my license?

Step-by-step instructions for Windows, Office, and Microsoft 365 are available on our How to Activate Your Key page.

My key won't activate. What should I do?

Contact us with your order number, we'll issue a replacement key at no cost, or a refund if needed.

Can I get a refund?

Yes, in specific cases such as a non-working key, non-delivery, or duplicate charge. Once a key is activated, the sale is generally final. Full details on our Refund & Return Policy page.

How can I verify your Microsoft Partner status?

Verification details are provided on our Our Licensing page.

How do I contact support?

Email: contact@klamov.com
Phone: +1 (908) 366-5773
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)